Shipping/Return Info - Y R U

Shipping/Return Info

Sale Items: All sale items are final. No refunds, returns, exchanges.

Domestic Orders:

  • All orders are subject to 2-5 business day processing and handling time.  This time frame may change unexpectedly and without notice depending on YRU order fluctuation. 
  • YRU business hours are Monday-Friday 8:00 a.m. to 4:30 p.m. PST.
  • The time frame stated on the shipping page is the estimated "transportation" time from the YRU warehouse to the order shipping address. This time frame is not calculated by YRU, but is estimated from the shipping transporter (i.e. USPS, UPS, etc.). YRU cannot and will not guarantee any shipping and handling time frame estimates.
  • YRU does not offer expedited shipping. If a customer would like expedited shipping please contact us at shop@y-r-u.com at the same time the order is placed.
  • YRU is not responsible for any theft or damages once the package is delivered.

Return of Domestic (U.S.) Orders:

  • Customers are able to return items within 30 days from when the order was received. After 30 days, a purchase/return is no longer eligible for a refund.
  • Shoes must be clean and unworn. If the shoes are worn/dirty, we will refuse the exchange/refund and return them back to you.
  • Shoes must be in original shoe box, shoe box must be in a shipping box. Please do not add any stickers on our YRU shoe box.
  • Items that do not meet this criteria will be denied.
  • Failure to follow these guidelines will result in a $5 restocking fee.
  • YRU is not responsible for any shipping charges that may occur from a return. 
  • YRU Return Address: 

YRU 
ORDER #
13961 Ramona Ave.
Chino, CA, 91710

  • Once YRU receives a customer's package, their refund will be processed within 7 business days. The customer will be notified via the same email  used to purchase the order.
  • Please note that the customer's banking institution may require additional days to process and post this transaction to the customer's account once they have received the information. (Typically 3-5 business days).
  • Original shipping charges are non-refundable. All domestic orders are shipped through USPS, FedEx or UPS.

International Orders:

  • All international sales are final. Please also note YRU is not responsible for any custom fees that apply to any orders, lost or stolen and/or unclaimed packages. If the package is not claimed and is sent back to YRU, YRU will not refund the shipping and the customer will be charged shipping again if re-shipped. All international orders are shipped through USPS, FedEx or UPS. 
  • If a customer would like expedited shipping or insurance please contact us at shop@y-r-u.com at the same time the order is placed.
  • All International Orders are FINAL SALE.