Sale Items: All sale items are final. No refunds, returns, exchanges.
Customers are able to return items within 30 days from when the order was received.
Shoes must be clean and unworn. If the shoes are worn/dirty, we will refuse the exchange/refund and return them back to you.
Shoes must be in original shoe box, shoe box must be in a shipping box. Please do not add any stickers on our YRU shoe box.
Items that do not meet this criteria will be denied.
Failure to follow these guidelines will result in a $5 restocking fee.
YRU is not responsible for any shipping charges that may occur from a return. Please Include the following on your package.
YRU is not responsible for any theft or damages once the package is delivered. Please specify if you need a signature confirmation upon delivery.
YRU Return Address:
YRU ORDER # 13961 Ramona Ave. Chino, CA, 91710
Once we have received your package, your refund will be processed within 7 business days. You will be notified via the same email you used to purchase your order.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information. (Typically 3-5 business days).
Original shipping charges are non-refundable. All domestic orders are shipped through UPS. If you would like expedited shipping please contact us at firstname.lastname@example.org at the same time the order is placed. You can also add it under "notes" at the time of purchase and we will contact you.
All international sales are final. Please also note we are not responsible for any custom fees that apply, lost or stolen and unclaimed packages. If the package is not claimed and is sent back to us we will not refund the shipping and customer will be charged shipping again if re-shipped. All international orders are shipped through USPS.com.
If you would like expedited shipping or insurance please contact us at email@example.com at the same time the order is placed. You can also add it under "notes" at the time of purchase and we will contact you.