Sale Items: All sale items are final. No refunds, returns, exchanges. This includes items that are purchased with a coupon code at the time of checkout.
Orders: YRU is NOT responsible for any damages/defects on shoes that were not bought directly from our website. Please contact the retailer the product was purchased from.
Coupon Codes: YRU is NOT responsible for any price adjustments on existing orders.
- All orders are subject to 5-7 business day processing and handling time. This time frame may change unexpectedly and without notice depending on YRU order fluctuation.
- YRU business hours are Monday-Friday 8:00 a.m. to 4:30 p.m. PST.
- The time frame stated on the shipping page is the estimated "transportation" time from the YRU warehouse to the order shipping address. This time frame is not calculated by YRU, but is estimated from the shipping transporter (i.e. USPS, UPS, etc.). YRU cannot and will not guarantee any shipping and handling time frame estimates.
- YRU is not responsible for any theft or damages once the package is delivered.
Return of Domestic (U.S.) Orders:
- Customers are able to return items within 15 days from when the order was received. After 15 days, a purchase/return is no longer eligible for a refund.
- Shoes must be clean and unworn. If the shoes are worn/dirty, we will refuse the exchange/refund and return them back to you.
- Shoes must be in original shoe box, shoe box must be in a shipping box. Please do not add any stickers on our YRU shoe box.
- Items that do not meet this criteria will be denied.
- Failure to follow these guidelines will result in a $5 restocking fee.
- YRU is not responsible for any shipping charges that may occur from a return.
YRU Return Address:
13961 Ramona Ave.
Chino, CA, 91710
- Once YRU receives a customer's package, their refund will be processed within 7 business days. The customer will be notified via the same email used to purchase the order.
- Please note that the customer's banking institution may require additional days to process and post this transaction to the customer's account once they have received the information. (Typically 3-5 business days).
- Original shipping charges are non-refundable. All domestic orders are shipped through USPS, FedEx or UPS.
- All international sales are final. Please also note YRU is not responsible for any custom fees that apply to any orders, lost or stolen and/or unclaimed packages. If the package is not claimed and is sent back to YRU, YRU will not refund the shipping and the customer will be charged shipping again if re-shipped. All international orders are shipped through USPS, FedEx or UPS.
- All International Orders are FINAL SALE.